Return & Refund Policy

Return & Refund Policy

(Transparent • Fair • Customer-First Approach)

At AcharyaGems.com, we understand that buying gemstones online requires trust. Every gemstone we offer is 100% natural, unused, and carefully sourced. Our return and refund policy is designed to be fair, transparent, and simple, while maintaining the integrity of precious gemstones.

Please read the policy carefully before placing your order.

1. Our Easy Return Window

We offer a return or refund request window of up to 5 days from the date of delivery for eligible cases.

If your request meets the conditions mentioned below and is approved after inspection, the product amount will be refunded.

2. Unboxing Video is Mandatory (Important)

To ensure transparency and protect both the customer and us, an unboxing video is mandatory for any return or refund request.

The video should:

  • Be recorded while opening the package for the first time

  • Clearly show the sealed package

  • Clearly show the product condition

❗ Without an unboxing video, we will not be able to process any return or refund request.

3. When Returns Are Accepted

We accept returns only in the following genuine situations:

  • The product was damaged during transit

  • You received a wrong product

  • The product delivered does not match the order details

To be eligible, the product must be:

  • Unused and untouched

  • In original condition

  • Returned with original packaging, certificate, and invoice

4. When Returns Cannot Be Accepted

Due to the sensitive nature of gemstones, returns or refunds cannot be accepted if:

  • The product is damaged after delivery

  • The gemstone or ring has marks, scratches, cuts, polish damage, or signs of wear

  • The product has been worn, resized, energized, tested, or altered

  • The product has been replaced, swapped, or tampered with

  • Original packaging or certification is missing or damaged

  • No unboxing video is provided

  • The request is based on personal preference, belief, or minor natural color variations

Such products will be returned back to the customer.

5. Natural Gemstone Characteristics

Every gemstone is naturally unique. Slight variations in color, inclusions, or texture are normal and natural and should not be considered defects.

6. How to Request a Return

If you need to request a return:

  1. Contact our support team within 5 days of delivery

  2. Share the mandatory unboxing video

  3. Provide your Order ID

  4. Share photos or videos if requested

Requests received after 5 days will not be accepted.

7. Refund Process

Once the returned product is received and inspected:

  • Approved refunds are processed within 7–10 business days

  • Refunds are credited to the original payment method only

Please note: original shipping charges are non-refundable.

8. Shipping Charges

  • Shipping charges paid during purchase are non-refundable

  • Return shipping costs are borne by the customer unless the return is due to our mistake

9. Order Cancellation

  • Orders can be cancelled before dispatch

  • Once the order is shipped, cancellation is not possible

10. Products Not Eligible for Return

The following items are not eligible for return or refund:

  • Custom-selected gemstones

  • Energized or ritual-processed products

  • Products purchased during sales or special offers

11. Certification & Authenticity

Gemstone certificates are issued by independent gemological laboratories and are provided purely for authenticity and transparency.

12. Need Help?

We are always here to help you.

📧 Email: support@acharyagems.com
📞 WhatsApp / Call: +91-XXXXXXXXXX

13. Policy Updates

We may update this policy from time to time to improve clarity or compliance. Any changes will be effective immediately upon posting.

By placing an order on Acharyagems.com, you agree to this Return & Refund Policy.

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